Privacy Policy - Osteopathy HQ

Osteopathy HQ is committed to protecting your privacy and handling your personal information in accordance with Australian privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This policy outlines how we collect, use, store and protect your information.

1. What Information We Collect

We may collect personal information such as:
Your name, date of birth and contact details
Health information relevant to your care
Payment details or health fund information
Any information you provide via our website or contact form

2. How We Collect It

We collect information:

Directly from you (in person, online, by phone or via forms)
From your referring healthcare provider (if applicable)
Through our website contact or booking forms

3. Why We Collect It

We collect your information to:

Provide safe and appropriate healthcare
Communicate with you about appointments or treatment
Process payments and private health rebates
Meet our legal, regulatory and clinical obligations

We will only use your information for these purpose unless required or authorised by law.

4. How We Store Your Information

All personal and health information is stored securely and handled in accordance with the Privacy Act and AHPRA guidelines. We use secure software and take reasonable steps to protect your data from misuse, loss or unauthorised access.

5. Disclosure of Information

We do not share your information with third parties unless:

You have given consent
It is required to provide your care
It is required by law (e.g. court subpoena, mandatory reporting)

6. Access & Corrections

You have the right to access or correct the personal information we hold about you. Please contact us if you wish to review or update your details.

7. Website Data

This site may use cookies or analytics tools to collect non-identifiable data about website usage. This helps us improve user experience. You can disable cokkies in your browser if you prefer.

8. Contacting Us

If you have questions or concerns about how we manage your personal information, please contact our clinic directly.
Tullamarine Clinic - (03) 9331 3000
Greenvale Clinic - (03) 9333 6403
Or via our Contact Page

9. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in law or clinic operations.
The latest version will always be available on our website.
Last updated: June 2025